FAQs

Choose your items, select any available size or color options, and add them to your cart. Review your selections before proceeding to checkout. Available payment methods are shown at checkout.

Where do you ship?

We currently ship within the United States only. Shipping charges are shown at checkout before you complete your purchase.

How can I check my order status?

Check your order confirmation and shipping emails for updates. If tracking is available for your shipment, use the tracking link provided. For help with an order, contact us through our Contact page and include your order number.

How do I choose the right harness or collar size?

Measure your pet’s neck and chest, then compare those measurements with the size chart for the specific product. Sizing can vary between styles, so please check measurements rather than choosing by weight alone. Contact us before ordering if you need help.

Can I shop in person?

Yes! Visit our Events page for upcoming markets and festivals where you can browse NGAIKE and Glamour Isle in person.

What is the difference between NGAIKE and Glamour Isle?

NGAIKE offers Polynesian-inspired pet essentials, including harnesses, collars, leashes, bandanas, and accessories. Glamour Isle offers jewelry, accessories, tumblers, and gifts. Both brands share roots in the Tuamotu Islands of French Polynesia.

What if my order arrives damaged or I receive the wrong item?

Please contact us through our Contact page with your order number, a description of the issue, and photos if available, so we can review it and help.

How can I contact you?

Use the form on our Contact page for product questions, order assistance, or event inquiries. For questions about an existing order, please include your order number.