Refund policy

Pet Essentials — 7-Day Sizing Returns

We accept return requests for pet essentials that do not fit within 7 calendar days after delivery.

To qualify, items must be unused, unworn, unwashed, free of pet hair and odors, and returned in their original packaging with all original tags and accessories. A receipt or proof of purchase is required.

Please measure your pet and review the product’s size chart before ordering.

How to Request a Return

Contact us through our Contact page within 7 calendar days of delivery. Include your order number, the item you wish to return, and the reason for your request.

Please wait for approval and return shipping instructions before sending your item back.

Return and Replacement Shipping

For sizing-related returns, the customer is responsible for return shipping costs.

If you request a replacement in a different size, you are also responsible for the shipping cost of the replacement item.

Shipping and handling charges are non-refundable for sizing-related returns.

Return Eligibility and Restocking Fees

Items returned without meeting the eligibility criteria above may be subject to a 20% restocking fee, or we may decline the return entirely.

Any applicable restocking fee will be deducted from the approved refund.

Inspection and Refunds

All returned items will be inspected upon receipt. We will notify you whether your return has been approved, whether a restocking fee applies, or whether the return has been declined.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

Damaged or Incorrect Items

If an item arrives damaged or you receive an incorrect item, contact us promptly through our Contact page. Include your order number, a description of the issue, and photos of the item and packaging.

For confirmed damage on arrival or an incorrect item sent by us, we will cover any necessary return shipping and shipping of a replacement. No restocking fee will apply.

Jewelry — Final Sale

All jewelry sales are final. We do not accept jewelry returns or exchanges for sizing, preference, or change of mind.

Please contact us if your jewelry arrives damaged or you receive an incorrect item.

Other Products

The 7-day sizing return policy applies only to pet essentials. All other products are final sale for change-of-mind returns.

Questions

Please contact us through our Contact page if you have questions about sizing, eligibility, or the return process.

Thank you for supporting Glamour Isle and NGAIKE!